23 April 2009
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Let's unplug all the technology and return to a discourse where BPM drives the organization's strategies, structure, people and processes to do one thing - give the customer an experience he or she cannot get elsewhere and keep him or her coming back for more!!!
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About Me
- novickbpm
- David Novick
My Consulting Firm
My Favorite BPM Blog Sites
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Must Read Books
- Einstein's Dreams - Alan Lightman
- The Goal - Eliyahu M. Goldratt
- Good To Great - Jim Collins
- Made to Stick - Chip Heath & Dan Heath
- Chocolates on the Pillow aren't Enough - Jonathan Tisch